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Deal Ho Jaye

Welcome to Rediff Auctions Customer Care

Please ensure to select a query that best relates to your question.
This will enable us to provide a quick and accurate response.


	Frequently Asked Questions about

•	Pre-order Pre-order What is the difference in Bid Now and Buy Now? What is one rupee bidding? What are multiple inventory auctions? Why have I lost in spite of being the highest bidder? I am not interested in the bid; my friend placed it. I want to check the details of the product won by me but, unable to view the same online. How do I check the number of products won or lost by me? I am unable to track the status of my bid as have forgotten my password. Sometimes products featured on the site an hour ago, does not feature anymore. Why so? Certain products are sold at a cheap price, are they genuine products or fake? Why does Rediff give only 7 days warranty, and not one-year warranty? Is it safe to buy products from Rediff.Com? How do I trust the sellers? What's the guarantee that I will receive my item after making the payment? How do I cancel the won bid? How can I alter my bidding product? Can I know the contact no & address of seller? What is the reserve price? Why the reserve price details are not mentioned on the product page? How can I check what is the reserve price and bid directly above that price? How can I get more details on the item I wish to bid? I am looking for a particular product. How do I track in on the site? How do I search for items by a particular seller? Are the products new items or old and used ones being sold off by people. How can I be informed of any good deals being auctioned? Can I bid for more than the mentioned amount and close the bid? I definitely would like to buy the item on auction. How can I buy it and not keep it open for bidding. Do you auction used books? Can I visit the seller personally and pick up the item that I have won? Do we receive any guarantee on the authenticity of jewelry purchased via auctions?

•	Order process Order process Can I use my shopping id to place a bid on auctions? How do I place an order for auctions? Can I place a bid and choose to send it as a gift to another address? I am unable to place a bid on the site even though I have done so earlier. Why have I been given a negative rating? Do you deliver international? I would like to place a bulk order. How do I go about it? Why is the shipping charge so high? Are there any hidden charges over and above the auction price? In the name of shipping charges, the sellers are quoting huge amounts, why does Rediff not deal with this in a fair manner? I have won many items; can you reduce the shipping charges? I am unable to complete the payment, as the system shows 'Area not serviceable'. How can I proceed? I have won the bid. How do I complete my payment? Can I pay for my bid via gift vouchers? I won a bid; the system did not ask me to enter my credit card number. Will I get the product?

•	Payments, Discounts & Rewards Payments, Discounts & Rewards How do I make the payment online? What are the payment options available? I am interested in the cash on delivery payment option but it is not available on auction What is octroi charge and who would bear the same? When the payment is already reached you then why do you take so long to deliver the product? My net banking failed / times out, how do I continue to pay for the item I have won? Can I alter the payment option? I do not have a credit card. How do I pay for the item I won? Why am I being asked to send my credit card statement? What security measures does rediff.com offer their customers with regards to online transaction safety? On whose name does one make a demand draft (DD) or a cheque while making payments for any purchase online and whom can I give it to? What is the process to be followed if I choose to drop the cheque in ICICI ATM drop box? I have already sent the cheque. Why is my order not approved?

•	Post Order Post Order Can I know the contact no & address of seller? Who is responsible incase of wrong/defective or damaged products delivered? I am not able to view my order no.? Where can I get it? The item shows as 'Out of Stock', why was it available for bidding initially? How will my product be delivered to my address? After receiving my payment, in how many days will I receive the product? What is lead-time? The order has still not reached me. Whom do I contact for help?

•	Dispatch Dispatch I was not available at the time the courier arrived. Can you please resend my product? Will the product be dispatched on the date of approval? Is Rediff responsible for defective product delivery? My order has already been registered? Why is there a delay in receiving it? How do I know through which courier my product is shipped and how can I contact the local courier to know the status? How do I know about my courier status?

•	Post Delivery - Refunds & Complaints Post Delivery - Refunds & Complaints The product received is not as per the image shown at the time of purchase. I do not like the item that I received. Can I return it and bid on another product? Post delivery of the product; will Rediff take responsibility for wrong or damaged items? I have attempted to contact the seller, but in vain, how can I take up the matter further? What is the guarantee and warranty provided by Rediff on the product? How will my refund be processed?

•	Miscellaneous Miscellaneous I would like to sell some used items; can I auction them on Rediff.com? I want to setup a seller's account. What is the procedure involved? What is seller rating? Why should I rate a Seller? How do I edit my rating that I have left for the seller? When and how do I leave a feedback for the seller?